Shipping Policy
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. The usage of this site and your placement of an order indicate an acceptance of these terms and conditions.
Shipping Information
We ship worldwide. Available shipping methods vary depending on products and shipping destinations.
Shipments can also be sent to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to APO/FPO addresses. Expedited shipping or large item shipment is not available to these address types.
If you are shipping to a U.S. Territory (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia) the shipment will be serviced by USPS.
For international orders, duties and fees are not included in the purchase price. Buyers are responsible for any customs fees that may incur, including duties, taxes, brokerage fees, and any other fees. We have no control over these fees.
If you are placing an order with a high amount, please contact us for assistance on possible alternative payment methods.
Most of the orders are processed and shipped out within 1-3 business days. However due to item availability and warehouse locations, your items may be split shipped when you place an order for multiple items. If a part is not in-stock, it will be ordered directly from the main OEM distribution centers. This will take additional time for the items to arrive to our warehouse before it is shipped to you. Please be aware when you choose Overnight delivery, it does not mean that you will receive your order tomorrow. It could take a few days for us to process the order before it is ready for shipping. All orders must be shipped; there is no in-person pick-up service offered.
Once an order has been shipped, an invoice will be emailed to you. The tracking number can be found on the sales invoice. To view more tracking information, you can use the tracking number link provided on the sales invoice. You can also use the provided tracking number on USPS.com, UPS.com, or FedEx.com. It is our responsibility to ensure packages are shipped out, and it is up to the customer to follow up the shipping status with the tracking number. If there is an issue with the delivery of your package you can contact us for assistance.
Once an order status shows as "Packaging," "Packaging with Parts On Order," or "Shipped," it cannot be modified or cancelled.
Customers will be responsible and charged for any additional shipping fees if any of the following situations occur:
Inaccurate / Undeliverable Shipping Address
Please make sure that your shipping address is deliverable and complete. AutoPartsFactoryHub.com is not liable for any inaccurate / undeliverable shipping address. It is the customer's responsibility to provide the correct and deliverable shipping address for USPS/UPS/FedEx delivery upon submitting the order.
Unsuccessful Delivery
UPS and FedEx make up to three delivery attempts, excluding weekends and holidays. Once the third and final delivery attempt has been made and the driver was unable to leave the package, UPS or FedEx will return the package to the sender. Customer will be responsible and charged for the shipping fee TWICE, for both the original delivery charges and the undeliverable package.
USPS will leave a peach-colored slip when the carrier attempted to deliver an item or items to you. A redelivery can be scheduled to take place up to the day the item is scheduled for return to the sender (the Final Notice date on the front of the form).
Refused Shipments
A 20% re-stocking fee will apply to any merchandise bounced back to our warehouse.
Return to Shipper Orders
All packages that return to our facility due to an incomplete delivery will be subject to a 20% restocking fee, undeliverable package return charge, and any additional charges incurred due to the returned package. Credit will be issued after the 20% restocking fee and undeliverable package return charge (same cost as original shipping) has been applied to the price of the part, where original shipping costs cannot be refunded.
In Transit
The tracking number for your order is emailed to you once your order is shipped out. If the tracking number is invalid or shows no tracking updates, please allow 24 hours for the tracking number to update on the USPS/UPS/FedEx website. If the tracking number continues to appear invalid or shows no movement or changes, please contact us for assistance.
If the tracking information shows the wrong destination, please contact us for immediate assistance. An additional fee will apply to any qualified address corrections. Otherwise, you may contact the carrier and request for a Will Call, which will allow you to pick up the package within 5 business days at a local customer center. A valid government issued ID is required for Will Calls.
