Return Policy

Every part we sell may be returned within 60 days of delivery date for a refund of the part price with the exception of liquids that have been opened.

If a part does not fit, don't try to "make it fit" and risk damaging the part, your car, or yourself. We are not responsible for any costs exceeding the cost of the part itself, and we cannot accept returns of parts that have been installed or modified.

To receive credit, a returned part must be complete and in its original, unmarked manufacturer's packaging. Cores must be returned in the box as the new part came in. Returns may not be refundable if the part, or the manufacturer's box, is damaged while in transit to our warehouse.

Shipping charges are not refundable unless the return is due to our mistake. If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund.

Most Frequently Asked RMA Questions

1. How can I setup a return?

A Return Merchandise Authorization (RMA) form is required for all returns. Customers must contact us within 30 days of the delivery date to receive an RMA. To obtain an RMA form, please contact us through email. Our RMA agents will respond back in 24 to 48 hours. We require this time to investigate and resolve the situation accordingly before we can send an RMA form. Please follow the return instructions carefully. Returns may not go to the same address from which the parts came. Parts must be returned in their original boxes (cores must be returned in the box as the new part came in) and may not be refundable if the original box is defaced.

2. When do I need an RMA?

●  Missing Parts/Package

Please contact us through email and specify the parts information and quantity. Our RMA agents will respond back in 24 to 48 hours. We require this time to investigate and resolve the situation accordingly before we can send an RMA form.

●  No Longer Needs

If you want a different part number than you ordered, arrange a return for the part that you do not want, and place a new order on AutoPartsPrime.com for the part you need.

●  Defective/ Damaged

To help us determine the cause of the damage and tell us how you'd like to proceed, please contact us through email and specify the parts information. Our RMA agents will respond back in 24 to 48 hours. We require this time to investigate and resolve the situation accordingly before we can send an RMA form.

●  Wrong Parts

Manufacturers may use different designs than original equipment (to reduce cost, improve performance, fit additional applications, etc.), so the part you received may look different than your original. Sometimes manufacturers make minor changes without changing the part number, so the part may look slightly different than the picture in our catalog, but the fit and function should be the same. If the difference is beyond cosmetic and the part will not work for your vehicle, please contact us through email and specify the parts information. Our RMA agents will respond back in 24 to 48 hours. We require this time to investigate and resolve the situation accordingly before we can send an RMA form.

●  Warranty

Please contact us through email and specify the parts information and quantity. Our RMA agents will respond back in 24 to 48 hours. We require this time to investigate and resolve the situation accordingly before we can send an RMA form.

3. Am I responsible for return shipping costs?

In most cases, yes. However, We do offer discounted return shipping labels. The only exceptions to this are if you received a part number that is not what you ordered, an item arrived defective, or if the manufacturer confirms our catalog information is incorrect.

4. How much does return shipping cost?

Shipping costs depend on the size and weight of the parts, your location, and the return location. We do offer discounted return shipping labels.

5. How do I view my return label?

You will receive your return shipping label from the email. Print the return instructions. Cut out the label, and tape it to the box. Return the package to the carrier's local store or drop-box location. (The label will be small. This is normal, and the carrier will accept the label.) If there is a blank rectangle at the bottom of your return instructions, check your browser settings to ensure you're able to view images. You could also try using a different browser. If that doesn't work and your label was generated several weeks ago, the label may have expired. You will not be charged for labels that have expired or are not used.

6. When will I receive my refund?

We issue refunds within 5 business days of receiving the returned package. You will receive an email when we issue your refund. It may take your bank a few days to post the refund to your statement or account. Credit card and PayPal refunds will be issued to the card/account from which the payment came.

7. Why didn't I receive a shipping refund?

We are not typically able to refund original shipping since the package was successfully delivered and carriers do not work for free. The only exceptions to this are if you received a part number that is not what you ordered, an item arrived defective, or if the manufacturer confirms our catalog information is incorrect.

8. Can I return a part after 60 days?

Per our return policy, items can be returned for a refund within 60 days. Beyond 30 days, the part may be covered under the manufacturer's warranty, which offers an exact replacement.